Every phone will have an extension, enabling for free and unlimited extension to
extension dialing regardless of geographical location. As long as the user has an
internet connection a phone can be plugged in anywhere in the world and
virtually be connected to the office
Voicemail
Each extension is given a voicemail box allowing callers to leave
messages when an
employee is busy or unavailable. Employees have ability to
record a busy message and away message.
Auto Attendant
An Interactive menu which directs callers to people or departments in
your company
Ring Group/
Hunt Group
Ability to ring multiple extensions simultaneously or via a unique ring pattern
Waiting Room
A holding tank for callers to wait until an available representative can answer their
call. Callers will hear hold music and know their position in line. Provides your
business with a “first come first serve” for callers
Attended/
Blind Transfer
Ability for one extension to transfer a call to another extension with the ability to
speak with the other employee regarding the pending transfer (attended transfer)
or by simply transferring directly without speaking to the other employee (blind transfer)
Conference Room
Allows multiple callers to speak with one another via a special access code or phone
number. An excellent communication solution for employees and clients
Time Condition
Ability to route calls to different destinations depending on time of day and/or
day of the week
Find Me Follow Me
A feature that allows a person’s extension to route their calls through a defined
list of numbers or extension. The numbers/extensions may be called simultaneously
or sequentially
Paging & Intercom
Ability to page/intercom a given extension or a group of extensions
Dial by extension
Often presented as an option in the auto attendant, this allows callers to reach
an employee directly by enter the extension number of that employee.
An excellent solution for minimizing the need of assigning a direct phone
number to each employee
Company Directory
Often presented as an option in the auto attendant, the company directory
allows callers to connect with employees directly by entering
the employee’s first 3 letters of their first or last name
Custom hold music
for waiting room
Ability to play custom recordings or hold music while a caller is in a waiting room
Failover Conditions
Ability to failover a call to a different feature when certain criteria are met
(such as exceeding a specified duration of time). Failover is available for the
waiting room and ring group features
Hold Music
Callers will be presented with generic yet calming music when placed on hold.
Call Waiting
Ability to receive multiple incoming calls on a given extension by placing the
current call on hold and answering the other
Call Forwarding
Ability to temporarily forward a call to another extension or phone number
unconditionally, when busy, when do not disturb is activated or when unavailable
Do Not Disturb
Allows an extension to direct calls automatically to voicemail when selected
Email notification
of voicemai
messages left in your inbox can be emailed to you as an Audio
attachment (WAV file)
Remote voicemail
access
Ability to access voicemail outside the office, via phone or web based interface
Portal
Web based interface to check voicemails, call logs, setup voicemail email
notification and setup call forwarding
SIP Compatibility
Our service will work with any open SIP compliant device/phone
Soft phone
Free software based phones are available, excellent for employees on the
road. So whether you’re in a hotel or cyber cafe you will still be connected
to the office with the ability to place and receive phone calls
