Yes. In most cases, one can use a computer, surf the web, make and receive phone calls all at the same time. However, ISP's have different requirements. Please check with your ISP regarding your particular broadband service.

No. A computer does not have to be left on to use the Digital Phone service. The VOIP hardware connects directly into a broadband connection.

Yes, just like traditional phone service, if requested, the number will be listed in the directory.

Yes. You will be able to access national (US) directory assistance from your think bright Digital Phone service.

Yes, 911/E911 service is available in certain areas and upon sign up. Please check our 911/ E911 Map for coverage in your area. However, you should be aware of important differences between traditional 911 offered through a copper, fiber, or wireline phone service, and 911 services currently available through Digital Phone service. For example, fire, police, ambulance and all other emergency response services will be dispatched to the service address provided by you, regardless of whether they are at that location or not. As such, you must confirm that their service address information is always correct (and updated in the event of a move), and is the address to which they want emergency response personnel to be dispatched in the event of an emergency. In addition, 911 calling is always subject to technical limitations of the Digital Phone service itself, such as an interrupted power supply or an interrupted broadband connection, in which cases 911 service will be disabled.

We are constantly expanding our coverage areas. Please check our Number Availability Map for coverage in your area.

Dialing a think bright Digital Phone call is just like any other phone call. For Domestic calls to the US, Canada and most of North America, dial 11 digits, i.e., 1 + area code + number.

TO any number in New Hampshire, you would dial 1-603-xxx-xxxx.

TO San Francisco, you would dial 1-415-xxx-xxxx.

For International calls TO Mexico and destinations outside North America, FROM anywhere in the world, dial 011+Country Code + City Code+ Phone Number.
For example, to make a call FROM Manchester, NH:

TO the United Kingdom, you would dial 011-44-city code-number.

To contact Customer Service regarding account information or to sign up, please dial 1-800-THINK-VOIP. Customer service is available 24 hours a day, 7 days a week.

No. The think bright Digital Phone service, by default, blocks access to most pay-per-call services, such as 900, 976, 550, 540, etc.

No. Special dialing codes (such as '10-10') are not needed to use this service.

To find out the phone number, simply dial 100 on the phone.

Yes. An 800 and other "toll free" numbers can be dialed from the think bright Digital Phone service.

Yes. Phone numbers can be changed by contacting Customer Service at 1-800-THINK-VOIP or emailing us at voipsales@thinkbright.net. A non-recurring service charge may apply.

Yes. To keep an existing phone number simply contact Customer Service at 1-800-THINK-VOIP. Subsequent to initial activation, a non-recurring service charge may apply.

A Broadband Internet connection (72 Kbps or higher).

Either a IP phone or a VOIP adapter for use with a traditional phone (IP phone works with PC or Mac). A VoIP adapter is required to hook up a traditional phone to the broadband connection.

Yes. Since we are a phone company we have the ability to allow you to keep numbers from other telephone companies, including wireless providers. You may keep your existing phone numbers as long as the number is within our service area. Please check our Porting Map for coverage in your area.

Yes. You may order additional numbers within our calling area. There are two ways to order additional numbers. If you would like to make outbound calls on the additional numbers or lines at the same time you must order and pay for additional outbound lines. However, if you want a Remote Number to only receive inbound calls you can order Remote Numbers at an economical price. Remote Numbers will ring to your SIP equipment but cannot make outgoing calls.

We have numbers available in many metropolitan areas. Check our Number Availability Map for coverage in your area.

To find out more about the exciting opportunities available with the think bright Digital Phone service contact us at 1-800-THINK-VOIP or voipsales@thinkbright.net

You can easily get think bright Digital Phone approved equipment. You can buy the equipment from us at a wholesale rate.

It is a cost-effective way of adding a secondary line in another area code that transports or "forwards" the call to a primary line. It allows you to have a phone number in a city outside their local calling area to meet the needs of their customers.

Effectively no, but within reason, as numbers are a scarce resource. You can have as many Virtual Numbers as they need within the service area, subject to availability. In addition, as the need arises, you can add additional Virtual Numbers to your account.

No. In order to have a Virtual Number you must have an account powered by think bright Digital Phone, which includes a primary number in your primary area code.

No. A Virtual Number is only able to receive incoming calls. All outgoing calls will be routed from the primary number.

No. Remember all outgoing calls are routed through the primary number and are subject to the terms of the calling plan, so wherever the number is located is where the call will be rated.

No. Virtual Numbers are only for incoming calls and there are no charges for incoming calls.

Please check our Number Availability Map for current coverage. However, since new areas are added frequently, please contact a think bright Digital Phone representative for updated service areas.