VOIP Features

	Extensions	Every phone will have an extension, enabling for free and unlimited extension to extension dialing regardless of geographical location. As long as the user has an internet connectiona phone can be plugged in anywhere in the world and virtually be connected to the office.
	Voicemail	Each extension is given a voicemail box allowing callers to leave messages when an employee is busy or unavailable. Employees have ability to record a busy message and away message.
	Auto Attendant	An Interactive menu which directs callers to people or departments in your company.
	Ring Group/ Hunt Group	Ability to ring multiple extensions simultaneously or via a unique ring pattern.
	Waiting Room	A holding tank for callers to wait until an available representative can answer their call. Callers will hear hold music and know their position in line. Provides your business with a “first come first serve” for callers.
	Attended / Blind Transfer	Ability for one extension to transfer a call to another extension with the ability to speak with the other employee regarding the pending transfer (attended transfer) or by simply transferring directly without speaking to the other employee (blind transfer).
	Conference Room	Allows multiple callers to speak with one another via a special access code or phone number. An excellent communication solution for employees and clients.
	Time Conditions	Ability to route calls to different destinations depending on time of day and/or day of the week.
	Find Me Follow Me	A feature that allows a person’s extension to route their calls through a defined list of numbers or extension. The numbers/extensions may be called simultaneously or sequentially.
	Paging And Intercom	Ability to page/intercom a given extension or a group of extensions.
	Dial By Extension	Often presented as an option in the auto attendant, this allows callers to reach an employee directly by enter the extension number of that employee. An excellent solution for minimizing the need of assigning a direct phone number to each employee.
	Company Directory	Often presented as an option in the auto attendant, the company directory allows callers to connect with employees directly by entering the employee’s first 3 letters of their first or last name.
	Custom Hold Music For Waiting Room	Often presented as an option in the auto attendant, the company directory allows callers to connect with employees directly by entering the employee’s first 3 letters of their first or last name.
	Failover Conditions	Ability to failover a call to a different feature when certain criteria are met (such as exceeding a specified duration of time). Failover is available for the waiting room and ring group features.
	Hold Music	Callers will be presented with generic yet calming music when placed on hold.
	Call Waiting	Ability to receive multiple incoming calls on a given extension by placing the current call on hold and answering the other.
	Call Forwarding	Ability to temporarily forward a call to another extension or phone number unconditionally, when busy, when do not disturb is activated or when unavailable.
	Do Not Disturb	Allows an extension to direct calls automatically to voicemail when selected.
	E-Mail Notification of Voicemail	Messages left in your inbox can be emailed to you as an audio attachment (WAV file).
	Portal	Web based interface to check voicemails, call logs, setup voicemail email notification and setup call forwarding.
	SIP Compatibility	Our service will work with any open SIP compliant device/phone.
	Soft Phone	Free software based phones are available, excellent for employees on the road. So whether you’re in a hotel or cyber cafe you will still be connected to the office with the ability to place and receive phone calls.