Overview

ThinkBright LLC (“ThinkBright,” “we,” “us,” or “our”) provides business VoIP and hosted PBX communication services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit thinkbright.net, sign up for or use our services, or communicate with us — including by text message (SMS).

By visiting our website, creating an account, or using our services, you agree to the collection and use of information as described in this Privacy Policy.

Information we collect

Information you provide to us

Name, business name, billing address, phone number(s), email address, and payment or billing details you submit through our online sign-up form, our customer portal, or when speaking with our sales, support, or account teams.

Mobile information and SMS opt-in data

If you consent to receive text messages from ThinkBright, we collect your mobile phone number, a record that consent was given, the date and time consent was given, and the method of consent (online form or verbal, during an account setup call).

Service and usage data

Call detail records, device and equipment information, IP addresses, and diagnostic data necessary to provide, maintain, and support VoIP and hosted PBX service.

Website data

Information collected automatically through cookies and similar technologies when you visit thinkbright.net. See Cookies & tracking below.

How we use information

• Create and manage your account and provide VoIP/hosted PBX services
• Bill for services and process payments
• Provide customer support and respond to inquiries
• Send service-related communications, including by SMS as described in SMS text messaging program
• Maintain network security, detect and prevent fraud, and comply with legal obligations
• Maintain and improve our website and services

How we share information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf (for example, billing processors and hosting providers), under confidentiality obligations
• Regulators or law enforcement, when required by law
• A successor entity, in connection with a merger, acquisition, or sale of company assets

SMS text messaging program

Program description

ThinkBright sends informational and account-related SMS messages to customers who have opted in, including service activation confirmations, billing and invoice reminders, technical support and network status updates, installation or appointment reminders, and general account announcements.

How consent is obtained

You opt in by checking the SMS consent box during online account sign-up at thinkbright.net/sign-up, or by verbally confirming your consent with a ThinkBright representative during an account setup call. Consent is not a condition of purchasing any ThinkBright service.

Message frequency and cost

Message frequency varies depending on your account activity. Message and data rates may apply, as charged by your mobile carrier.

How to opt out

Reply STOP to any message from ThinkBright at any time to stop receiving SMS messages. You will receive one final message confirming you have been unsubscribed.

How to get help

Reply HELP to any message from ThinkBright, or contact us directly at (212) 796-5000 or info@thinkbright.net.

Carrier liability

Carriers are not liable for delayed or undelivered messages.

Cookies & tracking technologies

We use cookies and similar technologies on thinkbright.net to operate the site, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling cookies may limit some site functionality.

Data retention

We retain personal information, including SMS opt-in and consent records, for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Data security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices & rights

• Opt out of SMS messages at any time by replying STOP.
• Request access to, correction of, or deletion of your personal information by contacting us at info@thinkbright.net.
• Depending on your state or country of residence, you may have additional privacy rights under applicable law.

Children’s privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be posted on this page.

Contact us

Questions about this Privacy Policy or our SMS program can be directed to: