Many businesses today are making the switch over to VoIP business phone systems. There are plenty of advantages to using such a service, but a lot of business owners are overlooking some of the most valuable features. Beyond options like voicemail, call waiting, auto attendant, call forwarding, and notifications, you’ll find a host of other features that can help your business.
Ability to ring multiple extensions simultaneously or via a unique ring pattern.
Callers will be presented with generic yet calming music when placed on hold.
Ability to route calls to different destinations depending on time of day and/or
day of the week.
An interactive menu which directs callers to people or departments in your
company.
Web based interface to check voicemails, call logs, setup voicemail email
notification and setup call forwarding.
Being able to listen in and interact with agents as they are on call can be a huge advantage for your business. With these systems you can listen to a sales call and coach your employee without the caller hearing. Also record your calls to review later to make sure your business provides the best customer service possible.
Ability to receive multiple incoming calls on a given extension by placing the
current call on hold and answering the other.
Often presented as an option in the auto attendant, this allows callers to reach
an employee directly by enter the extension number of that employee.
An excellent solution for minimizing the need of assigning a direct phone
number to each employee.
Often presented as an option in the auto attendant, the company directory
allows callers to connect with employees directly by entering
the employee’s first 3 letters of their first or last name.
Often presented as an option in the auto attendant, the company directory
allows callers to connect with employees directly by entering the employee’s first 3 letters of their first or last name.
FreePBX is an easy to use GUI (graphical user interface) that controls and manages Asterisk, the world’s most popular open source telephony engine software. FreePBX has been developed and hardened by thousands of volunteers over tens of thousands man hours. FreePBX has been downloaded over 5,000,000 times and estimates over 500,000 active phone systems. If you don’t know about FreePBX, you are probably paying too much for your phone system.
Harness the power of Microsoft Outlook to make calls directly from your contact list with the click of a mouse.
Our service will work with any open SIP compliant device/phone.
Ability to page/intercom a given extension or a group of extensions.
Allows multiple callers to speak with one another via a special access code or
phone number. An excellent communication solution for employees and
clients.
Each extension is given a voicemail box allowing callers to leave messages
when an employee is busy or unavailable. Employees have ability to record a
busy message and away message.
A holding tank for callers to wait until an available representative can answer
their call. Callers will hear hold music and know their position in line. Provides
your business with a “first come first serve” for callers.
Ability for one extension to transfer a call to another extension with the ability
to speak with the other employee regarding the pending transfer (attended
transfer) or by simply transferring directly without speaking to the other
employee (blind transfer).
Messages left in your inbox can be emailed to you as an audio
attachment (WAV file).
Allows an extension to direct calls automatically to voicemail when selected.
Free software based phones are available, excellent for employees on the
road. So whether you’re in a hotel or cyber cafe you will still be connected
to the office with the ability to place and receive phone calls.
A web interface that allows you to see who is on the phone, who they are speaking to, and the ability to transfer calls by dragging and dropping with your mouse. An excellent tool for any receptionist or operations manager.
